FAQ

We've got the answers to your questions.

  • Are there any delivery restrictions?
    If it fits in our vans, we can deliver it. We can deliver products as long as 18ft and of any weight-- our delivery crew are strong!
  • Can I schedule my RenoRun in advance?
    Yes! In our app, you can schedule any one hour window in the next week.
  • Can you pick up something I bought from another retailer?
    Of course. Simply complete a transport only request and we’ll do the rest.
  • Do you have minimum orders?
    Nope! There are no minimum orders.
  • How do you charge for Custom Orders?
    Custom Orders are charged on a case by case basis.
  • How do you deal with bad materials, like crooked lumber?
    We will not bring you twisted, cracked, or otherwise damaged building materials. If you do find some items that are not up to standard, let us know and we will come replace it!
  • How does our pricing work?
    We charge a flat $60 fee per truck. Material pricing is an aggregate of our distribution points and brands around the city. We pick our partners carefully based on quality of materials, availability and service. We leverage our buying power to get you quality materials, without supply chain hassle.
  • What About Delivery Times
    We try to get deliveries to you in as little as 2 hours.
  • I need something special. Can I make custom orders?
    Can’t find what you’re looking for? No problem. Use our Custom Orders option and we can pick up your materials from your specialized building materials supplier.
  • I ordered too much… How do you deal with returns?
    Let us know what you need to be returned -- we will pick it up and refund the amount, so long as it has been less than 30 days. We charge a flat rate of $60 and a 15% restocking fee for any return.
  • Is it true that you give free coffees?
    YES! Our job is to keep your skilled workers onsite doing what they do best, so we take care of your coffee run as well. Each delivery supplies your crew with our fresh, hot, and delicious signature RenoRun coffees. Now that’s something to look forward to!
  • What areas do you cover?
    Take a look at where we're delivering your home building supplies!

    Canada

    Quebec:

    1. Montreal
    2. Laval
    3. West Island

    Ontario:

    1. Toronto
    2. Oakville
    3. Mississauga
    4. Burlington
    5. Milton
    6. Etobicoke
    7. North York
    8. Scarborough
    9. Pickering
    10. Ajax
    11. Whitby
    12. Oshawa
    13. Courtice
    14. Vaughan
    15. Richmond Hill
    16. Markham
    17. Aurora
    18. Brampton

    USA

    Austin Texas area We are coming to a city near you! Download the app and request RenoRun in your area to make our construction material delivery services available even sooner.
  • What are your delivery hours?
    We deliver from Monday to Saturday, see our hours and order cutoff times below.

    Delivery Hours:
    Monday to Friday: 8:00 AM - 5:00 PM
    Saturday: 10:00 AM - 3:00 PM
    Sunday: CLOSED

    Same-day orders placed after 3:30 PM from Monday-Friday or 1:30 PM on Saturdays will be considered as our first deliveries for the next business day.

    Customer Service Hours:
    Monday to Friday: 7:00 AM - 6:00 PM
    Saturday: 10:00 AM - 4:00 PM
    Sunday: CLOSED
  • What can I do if there is a problem with my order?
    We have an in-app chat function to communicate any problems or questions you may have. A member of our crew will respond within 15 minutes during working hours. Please make sure to enable notifications from the RenoRun App to make sure never to miss a response!
  • What is the payment process?
    We accept all major credit cards. All payments are 100% risk free and processed directly through the app during checkout. If you have a number of projects on the go, you have the option of storing several credit cards that are associated with your different projects.
  • What kind of building supplies can be delivered?
    We have roughly 50,000 items available for you to order. Anything you can find at your local big box building supply store, we can bring to you. Examples of construction and building materials include:
    1. - Drywall
    2. - Lumber
    3. - Screws
    4. - Glues
    5. - Plumbing
    6. - Masonry
    7. - Electrical equipment
    ...and the list goes on! Our drivers pick only the very best materials in stock.
  • Who picks my orders?
    We do! And our drivers are trained to pick only the best construction supplies!

Didn't find an answer to your question?

Download RENORUN app

iOS App
Android App